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Elmasria has become one of the largest stores for selling cars in the recent years. It has opened many branches to cover most of Cairo. However, its customer service representatives lack the customer service skills even the basics. My experience in this branch was dramatically awful; I went with my wife to enquire about new cars’ models and prices. While we were parking our car, we saw a fight between one of their car cleaners with his supervisor. Their voices were high and their colleagues were trying to separate them, actually it was very negative from all the workers. Anyway, we entered the place and found no customer service representative and when we asked those standing at the entry door, they said just wait inside and they would come now. We found many customers inside the place with no one to answer their queries. We waited for nearly quarter of an hour and kept asking for a customer service rep till he finally arrived. The customer service rep didn’t apologize for being late and wasn’t friendly so we simply left and decided not to go there again.
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23 Fawzy Moaz St.,Near To Adidas SEMOUHA, ALEXANDRIA Adly St.,Beside Nasser Secondary School For Boys Assyout, ASSYOUT Corniche El Nil, Saraya El Maadi Tower,Beside As - Salam International Hospital MAADI, CAIRO , Customer Service MAADI, CAIRO , El Awqaf Bldg.,Beside Damietta General Hospital DAMIETTA, DAMIETTA El Guish St.,In Front Of Sporting Stadium TANTA, EL GHARBEYA Plot 33, Industrial Zone ABOU RAWASH, GIZA Km 28,Inside Dandy Mega Mall, Floor B1 CAIRO ALEX DESERT RD., GIZA 5 El Mansoureya St., Off El Haram St. EL HARAM, GIZA 2 Gamaet El Dewal El Arabeya St.,Behind Egypt Free Shops Co. - EFS MOHANDESEEN, GIZA 264 El Bahr El Aazam St.,Beside Al Ahly Exchange MOHANDESEEN, GIZA 52 El Nasr St. DAHAR, HURGHADA 52 A El Nasr St., Division El Nady St. DAHAR, HURGHADA Plot 197, El Herafeyin Division,Beside Dr. Greiche Glass SOUTH HURGHADA, HURGHADA
Elmasria has become one of the largest stores for selling cars in the recent years. It has opened many branches to cover most of Cairo. However, its customer service representatives lack the customer service skills even the basics. My experience in this branch was dramatically awful; I went with my wife to enquire about new cars’ models and prices. While we were parking our car, we saw a fight between one of their car cleaners with his supervisor. Their voices were high and their colleagues were trying to separate them, actually it was very negative from all the workers. Anyway, we entered the place and found no customer service representative and when we asked those standing at the entry door, they said just wait inside and they would come now. We found many customers inside the place with no one to answer their queries. We waited for nearly quarter of an hour and kept asking for a customer service rep till he finally arrived. The customer service rep didn’t apologize for being late and wasn’t friendly so we simply left and decided not to go there again.
IS THIS YOUR BUSINESS?
By claiming this business you can update your company information on this site.