Elmasria Auto

Taher Aly

Elmasria has become one of the largest stores for selling cars in the recent years. It has opened many branches to cover most of Cairo. However, its customer service representatives lack the customer service skills even the basics. My experience in this branch was dramatically awful; I went with my wife to enquire about new cars’ models and prices. While we were parking our car, we saw a fight between one of their car cleaners with his supervisor. Their voices were high and their colleagues were trying to separate them, actually it was very negative from all the workers. Anyway, we entered the place and found no customer service representative and when we asked those standing at the entry door, they said just wait inside and they would come now. We found many customers inside the place with no one to answer their queries. We waited for nearly quarter of an hour and kept asking for a customer service rep till he finally arrived. The customer service rep didn’t apologize for being late and wasn’t friendly so we simply left and decided not to go there again.